We are a Swedish market research company that provide tailor-made research and consulting with the goal to help our customers become more successful.
We combine the analytical strength of a market research company with a consultative approach, helping our customers to take action on the insight.
An important objective for us is that the work we do should lead to some sort of improvement for our clients weather it to improve the customer experience or targeting the right market or better ROI on marketing. We chose the company name Next specifically because we want to help our clients take the next step in their development.
All the work we carry out at Next is designed according to each client’s unique requirements in order to create the best solution for each individual project. Whether it’s carrying out a Customer satisfaction survey, Employee survey, or Mapping your customer journey, we work in line with each client’s needs.
Insight that guides your action
We see surveys and analyses of different kind as important tools that provide valuable information when it comes to both mapping and identifying problems and opportunities. We use the information and insights we obtain to give you a solid foundation for making smart decisions.
We place a great deal of emphasis on our surveys being both insightful and to be designed to insight that can be used to make action plans.
Unlike many market research companies, we also offer recommendations on actions, support and assistance in creating action plans.
By following ethics guidelines that have been produced for market research companies, we are also committing to observe the rights of both our study participants and our customers.
CXPA – Customer Experience Professionals Association, an international organisation for people and companies working to develop good customer experiences.