We are a Swedish market research company that combines the analytical strength of a market research company with a consultative approach, helping our customers to take action in the data. Our goal is to help our customers become more successful. We provide tailor-made research aimed at a number of different areas and with a focus on practical action.
An important objective for us is that the work we do should lead to some sort of improvement for our clients. This applies to everything we do, whether it’s carrying out research or providing one of our other services. We chose the name Next specifically because we want to help our clients take the next step in their development.
All the work we carry out at Next is designed according to each client’s unique requirements in order to create the best solution for each individual project. Whether it’s carrying out a Customer satisfaction survey, Employee survey, or Mapping your customer journey, we work in line with each client’s needs.
Insight that guides your action
We see surveys and analyses of different kind as important diagnostics tools that provide valuable information when it comes to both mapping and identifying problems and opportunities. We use the information and insights we obtain to give you a solid foundation for making smart decisions.
We place a great deal of emphasis on our surveys being both insightful and aimed at finding practical action, making the way forward clear.
Unlike many market research companies, we also offer support and assistance creating action plans, implementing actions and helping you push on to the next level.
By following ethics guidelines that have been produced for market research companies, we are also committing to observe the rights of both our study participants and our customers.
Next is a member of CXPA – Customer Experience Professionals Association, an international organisation for people and companies working to develop good customer experiences.
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