Customer Experience is a vital factor for customer retention, sales and brand growth. We offer surveys and consulting services aimed at helping you create a better customer experience.
We offer different types market research aimed at helping you understand your market and or evaluate your brand. Let us give you a better understanding of your market.
Working with Next to understand the Swedish market more intimately was a really great example of agency collaboration. Next made a real effort from the outset to dig deep and understand our original brief, so that they could deliver both what we wanted to know, as well as surprise us with market insight on what we needed to learn.
As a research agency, they afforded us great flexibility throughout the study and gave a real sense of personal investment and attention to the results.
I would not hesitate to recommend Next to international clients looking to understand the Swedish market better.
The reports Next has produced have been informative and well-structured. All of this has given us a really crucial foundation when it comes to business planning.
We gave Next the task of using a questionnaire-based survey to run a health check-up on our sports product (IdrottOnline). The help we received from Next in terms of formulating questions, collecting data and above all conducting analysis was outstanding.
We are really happy with how Next handled this survey for us. Next really listened to what we wanted when it came to questions, designing the web survey, data collection and reporting, and the entire survey process was really smooth. Thanks to the results from the survey, we have been able to make some really crucial decisions.
We loved working with Next and are very happy with the results. We had a good dialogue regarding the content and layout of our market research study, and felt like we had a good overview throughout the process.
I am very happy with how the study was conducted. It all felt very professional and it was a very easy process! The study, including the analyses and recommendations from Next, gave us a really good foundation for the next steps in our DR work which was conducted with the same target group.
The collaboration ran like clockwork with short, concise and effective coordination meetings.. Reporting was detailed and we received clear reports with analyses that showed us which areas we should be focusing on in our improvements. We even received good, concrete recommendations for action.